Frequently asked questions.
How to place an Order:
Click on “Lab Services” at the top of the page. Choose your service, and add to cart.
Your Order Number is at the top of your confirmation email which you will receive after you check out.
If you are dropping film off at Eagle Rock Camera, you must make an order online using the QR code on the drop-off box. When you have your order confirmation email, fill out an envelope with the date, your name, and order number. Drop your film in the envelope, and place it in the drop-off box. Orders are picked up twice a week.
You can also drop your film off at the Lab, and you can check out in person.
How Do I pick up my negatives?
Once you receive an email confirming that your film is processed, you can pick your negatives up at Eagle Rock Camera during normal business hours. Your film will be available to pick up the DAY AFTER you receive your email. If you would like your negatives shipped to you, choose USPS Priority Mail at checkout.
You can pick negatives up from the Lab during business hours after receiving confirmation your order is fulfilled.
We will hold your negatives for 30 days, at which time we will dispose them. If you need us to store your negatives for longer, please reach out via the Contact page so we can work with you to find a solution.
Do you process disposable cameras?
We accept almost all disposable cameras. Please choose 35mm colour or 35mm Black & White when ordering.
I souped my film, can I send it to you to develop?
Please, do not send us souped film. Whatever you souped your film in will contaminate our chemistry and you will be on the hook for a very expensive bill to replace it! Souping film is cool, but should be carried out only if you plan to process your film at home.
How do you scan?
Standard Service orders are scanned using our Noritsu HS-1800 scanner. The scanner can output high-res JPEGs and TIFFs, perfect for web and social, as well as printing up to 16x20.
Pro Service orders are currently scanned using our Canon 5DSR, Negative Supply film carriers, and a high CRI light source. The Canon 5DSR has a 50mp sensor that produces RAW files that are 8688px on the long edge, at 288MB, with wide dynamic range and incredible detail. The resulting files are neutral, hugely flexible, and provide results similar to scanners like the Imacon Flextight.
How is film processed?
All film that comes through the lab is processed with B's Processors for consistency, stability, and repeatability.
For C-41, we use Kodak chemistry, which is the industry standard for a lot of really incredible labs.
For E-6, we use Arista E-6 chemistry.
All of our B+W film is stand processed using Kodak HC-110 and Adox Rodinal. We like HC-110 and Rodinal for their fine grain, smooth tonality, and stability.
What is your Turnaround Time?
Typically, processing and scanning takes 5 days, often faster. Scans are delivered Monday-Thursday, film is picked up from the drop-box at Eagle Rock Camera and Goods Tuesday-Sunday.
How do I ship my film to you?
Film can be shipped to the Lab, just choose Shipping under Delivery Options at checkout. Negative are returned via USPS.